I. Purpose and Principles of Managing and Using Information

  1. Purpose: to ensure the safe, secure, and lawful management and use of customer information, maintaining customer trust in the company.
  2. Principles
  3. a) The company only collects personal information necessary to provide services and enhance customer experience, including: full name, address, phone number, email, and transaction information. Information collection is conducted transparently and only with customer consent.
  4. b) All customer information must be kept strictly confidential, used only within the permitted scope, and serve the company’s business operations, customer support, and other legal activities.
  5. c) Customer information is stored accurately, completely, and regularly updated.

II. Requirements for Managing and Using Customer Information

  1. Ensure the confidentiality of customer information; maintain the integrity of customer transaction data and all transactions with the Company, except when required by competent state authorities.
  2. Identify risks and implement measures to prevent and handle risks in storing customer information. The company must use reasonable technical and organizational measures to protect customer personal information against loss, unauthorized access, disclosure, or tampering.
  3. Collection of customer information must ensure authenticity and legality.
  4. The company is not responsible for legal issues and information provided by the customer.
  5. Do not share, sell, or exchange customer personal information with third parties without customer consent, except to comply with legal requests from competent state authorities.
  6. Promptly notify customers and relevant authorities as required by law in the event of incidents related to personal information security.

III. Use of Customer Information

Customer personal information is used for the following purposes:

  1. Processing orders and providing the Company’s services according to customer requests;
  2. Contacting to confirm orders and deliver products to customers upon request;
  3. Providing product information to customers;
  4. Sending promotional information, offers, and product or service updates with customer consent;
  5. Sharing with courier services for delivery. Supporting customers during transactions and resolving related issues;
  6. Improving and developing services and products.

IV. Sharing Customer Information

  1. Customer information is only shared with partners with customer consent and with the partner’s commitment to information confidentiality.
  2. The company only provides customer information when officially requested by competent state authorities and will notify the customer if permitted.
  3. Customer information is not shared with third parties unless customer consent is given and the third party commits to comply with similar confidentiality regulations.

V. Storage and Security of Customer Information

  1. Customer personal information is stored as long as necessary to serve the announced purposes or as required by current law.
  2. Customer information must be protected by security measures such as encryption, access restrictions, and other measures to prevent loss, misuse, or unauthorized access.

VI. Units and Individuals with Access to Customer Personal Information

  1. The following units and individuals are entitled to access and collect customer personal information, including:
  2. a) Management and employees of the Company.
  1. Third parties integrated with the Miraridoctor.vn website.
  2. Delivery units partnered with the Company for product delivery.
  3. Financial, legal advisors, and auditing firms.
  4. Complainants who can prove customer violations.
  5. As requested by competent state authorities.
  1. The company applies advanced security measures to prevent unauthorized access, loss, or leakage of customer personal information. Only authorized employees are allowed to access and process customer information for purposes specified in Article 3 of this Decision.

VII. Customer Rights

Customers have the right to:

  1. Review, check, and update personal information.
  2. Request deletion of personal information if it is no longer needed for the committed purpose.
  3. Refuse to receive advertising information or promotional notifications.

VIII. Adjusting and Updating Customer Information

Customers have the right to check, update, modify, or cancel their personal information by contacting the website management team to perform these actions.