To ensure customer satisfaction and convenience, we have established the following shipping policy:

1. Shipping Coverage

  • All customers purchasing Mirari Cold Plasma products on the website miraridoctor.vn who require direct home delivery.
  • We deliver to all provinces and cities nationwide.
  • For certain special areas, delivery times may vary.

2. Delivery Time

  • Delivery time will range from 1–7 days depending on the shipping distance:

In-city delivery: Within 1–3 business days.

Out-of-city delivery: Within 3–5 business days.

The exact delivery time will be informed when the order is confirmed.

  • In some objective cases, delivery may be delayed due to force majeure conditions such as bad weather, unfavorable traffic conditions, vehicle breakdown during delivery, or issues in the shipping process.
  • During the waiting period, if you have any inquiries regarding shipping information, please contact our hotline 0888 670606 for assistance.

3. Shipping Fees

  • Basic fee: Shipping costs will be calculated based on the product weight and the distance from the warehouse to the delivery address.
  • Free shipping:

Free shipping for orders valued from 30 million VND or more.

Promotional programs may apply free shipping for certain orders.

 

4. Delivery Methods

  • Shipping service: We cooperate with reputable shipping partners to ensure safe and timely delivery.
  • Delivery options: Customers can choose standard delivery or express delivery (if available).

5. Product Inspection

Customers should carefully check the product upon receipt.

If you find the product damaged, defective, or incorrect compared to the order, please notify us within 24 hours from the time of receipt for support.

6. Responsibility

  • Please check the goods immediately upon receipt. If any damage, scratches, breakage, or incorrect products are detected, kindly confirm with the delivery staff and notify our Customer Care Department via the hotline of Mirari Import Export JSC.
  • Once you have signed for the goods without any notes or comments regarding the product, the Company will not be responsible for subsequent requests for returns due to damage, scratches, breakage, dents, or incorrect products.

  • If you choose a self-designated shipping service, you will be responsible for the goods and all risks during transportation, including costs and related losses.

7. Contact

For any inquiries regarding the shipping policy, please contact us via:

Phone: 0888 670606

Email: contact@miraridoctor.vn

Website: miraridoctor.vn

We are committed to providing fast and reliable delivery services to ensure maximum customer satisfaction when receiving our products.